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A consultation process with accredited practices and key stakeholders, including lenders and the Council of Mortgage Lenders was undertaken during 2015.
The review sought feedback on proposed changes to the accreditation in five areas, which will be implemented in stages in 2016.
Accreditation will still be awarded for 12 months, but will follow a three year assessment cycle to mirror Lexcel. Practices will submit a full application in year one and complete a reduced re-accreditation process in years two and three.
Mandatory training will be simplified - new starters will now only complete two modules and existing staff will continue to complete two update training modules per year. Desk based assessments will monitor and enforce adoption of the conveyancing protocol to help increase the level of quality and achieve more consistency amongst accredited practices. Best practice guidance will be provided to help firms improve levels of customer service and adhere to the clients service charter.
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